399bet3 Terms & Conditions — A Complete Guide to Using the Platform

399bet3 is an online Sports Betting platform serving adult users in Bangladesh and select regions. These terms and conditions apply to all 399bet3 services, including the website, mobile application, and all associated features.

By accessing or using the 399bet3 platform, you confirm that:

• You are at least 18 years of age, or above the legal age requirement applicable in your jurisdiction.
• By continuing, you confirm that you have read, understood, and agreed to these Terms and Conditions.
• Online betting is not legally prohibited in your country or region.
• You are betting on your own behalf and with your own funds, not on behalf of any other person.

These Terms and Conditions have been written in Bengali for the convenience of Bangladeshi users. However, the English version shall be considered the final and authoritative reference for all legal matters.

To bet on 399bet3, you must create a valid account. Providing accurate and complete information at the time of registration is mandatory. Accounts created with false or fabricated details may be closed at any time and their balances forfeited.

Key Registration Requirements

• Each person is allowed only one account. Operating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• The name, mobile number, and email address provided during registration must be your own.
• Use a strong password to keep your account secure and never share it with anyone.
• To update any registered account details, please contact our support team.

KYC Verification Process

To make a withdrawal on 399bet3, you must complete KYC (Know Your Customer) verification. The following documents may be required:

• A clear photo of your National ID (NID) or passport.
• A recent photo of yourself (selfie).
• Proof of payment method ownership (e.g., a screenshot of your Mobile Pay account).

Depositing on 399bet3 is easy and secure. We support Bangladesh's most popular mobile banking methods, and all deposits are protected with SSL encryption.

Accepted Payment Methods

• Mobile Pay — Instant credit, minimum deposit 200 BDT.
• Nagad — Instant credit, minimum deposit 200 BDT.
• Rocket — Instant credit, minimum deposit ৳300.
• Bank Transfer — Processed within 1–3 business days, minimum 1,000 BDT.

Important Deposit Terms

• Deposits must be made from your own payment account. Deposits from accounts registered in a third party's name will not be accepted.
• Daily deposit limits may vary depending on the account.
• Deposits are free of charge, though your payment provider's own fees may apply.
• Once a deposit is confirmed, your account balance is credited immediately.

Withdrawals at 399bet3 are simple and fast, with a consistently high success rate of over 98%. A few conditions apply to ensure the security of your funds.

Withdrawal Terms & Conditions

• Withdrawals can only be made to the same payment method used for the deposit.
• Minimum withdrawal amount is ৳500.
• Maximum daily withdrawal limits are determined by your account tier.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Bonus balances cannot be withdrawn directly — wagering requirements must be met first.

Processing Time

• Mobile Pay / Nagad / Rocket: 30 minutes to 2 hours.
• Bank Transfer: 1–3 business days.

399bet3 reserves the right to temporarily suspend withdrawal processing if fraud is suspected or verification is required. Affected users will be notified via email or live chat.

All betting activity on 399bet3 is governed by the rules set out below. Please read and understand these rules carefully before placing any bet.

Bet Acceptance & Cancellation Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match is suspended or cancelled before completion, all bets on that match will be voided and stakes returned.
• If incorrect odds are displayed due to a technical error, 399bet3 reserves the right to void the affected bets.
• Bets found to be the result of match-fixing or other fraudulent means will be declared void.

Live Betting Special Rules

• In live betting, odds change in real time. Your bet will be confirmed at the odds displayed at the moment of confirmation.
• If a bet is confirmed late due to network delays, the odds applicable at that time will apply.
• Any bet accepted in error after an event has concluded will be automatically voided.

399bet3 regularly offers a variety of bonuses and promotions, each with its own specific terms. The following outlines our general bonus policy.

General Bonus Terms

• Bonuses cannot be withdrawn directly. Specified wagering requirements must be met first.
• Wagering requirements are generally 15x to 30x the bonus amount, as specified in each individual offer.
• Each bonus comes with a set expiry period — if the wagering requirements are not completed before the deadline, the bonus will be forfeited.
• Attempting to claim bonuses through multiple accounts or fraudulent means may result in permanent account closure.
• Bonuses may be restricted to specific bet types, such as those meeting a minimum odds requirement.

Welcome Bonus Special Terms

• The welcome bonus is available to new members on their first deposit only.
• The welcome bonus applies only once per phone number, email address, payment method, and IP address.
• A minimum deposit amount must be met to qualify for the welcome bonus (typically 500 BDT).

399bet3 believes betting is a form of entertainment — not a livelihood. We are deeply committed to the mental and financial well-being of our members, which is why responsible gaming is an integral part of our platform.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a limit on how long you spend betting in a single session.
• Self-Exclusion: Take a self-exclusion break from the platform for a set period.
• Betting History: View all your transactions and betting history.
• Reality Check: Receive periodic notifications about your session duration and spending.

If you feel that betting is getting out of your control, please contact our support team immediately. For more information, visit our Responsible Gaming View page.

399bet3 reserves the right to temporarily suspend or permanently close any account under the following circumstances. These measures are taken to protect all users and ensure the fair operation of the platform.

Reasons for Account Suspension

• If evidence is found of a single individual operating multiple accounts.
• Registering with false or incomplete information.
• Evidence of bonus abuse or any fraudulent activity.
• If a payment is made using a third-party account.
• If there is suspicion of money laundering or other illegal financial activity.
• Failure to respond to a KYC verification request.
• Attempting to compromise platform security or harm other users.

If You Wish to Close Your Account

If you wish to close your account, please notify our support team. Make sure all pending withdrawals are processed before closure. Any remaining balance must be withdrawn within the specified period after the account is closed.

If you have a dispute regarding any betting result, transaction, or platform decision, you may submit a complaint by following the steps below. 399bet3 takes all complaints seriously.

How to Submit a Complaint

1. Step One: Contact our support team via live chat or email within 72 hours of the incident. Please include relevant screenshots and supporting information with your complaint.
2. Step Two: The support team will provide an initial response within 48 hours and begin an investigation.
3. Step Three: A final decision will be communicated upon completion of the investigation (typically 5–7 business days).

All decisions made by 399bet3 are final and binding on all parties. Our official data feeds and server logs serve as the authoritative evidence for all betting outcomes.

399bet3 reserves the right to modify these Terms and Conditions, in part or in full, at any time. For significant changes, we will make reasonable efforts to notify users in advance via email or a platform notice.

• Updated terms take effect immediately upon publication.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the option to close your account.
• A history of terms and conditions is maintained and can be provided upon request.

For any questions or feedback regarding these terms and conditions, please contact our support team. We are always here to help.